Welcome to Taking the Lead, the one-stop shop for information and advice on developing language, literacy and numeracy (LLN) skills in the service industries.
This site provides information to help RTOs and employers, including case studies showing how employers and employees benefit from training that supports and develops LLN skills; LLN tips giving comprehensive advice on how to improve LLN; a searchable resource directory of LLN resources; and the latest news and events on LLN training services and funding opportunities.
Latest news
| Free PD workshops confirmed for NT and QLD |
| Online PD for trainers and assessors |
| 'Ideas forums' for the service industries around ALLS data |
| Employers' views on literacy and employability skill development |
| WELL funding to help train apprentices build on language, literacy and numeracy skills |
Practical LLN tips
View all practical LLN tips
| 1: What’s language, literacy and numeracy? |
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More than just maths and English learned at school ‑ language, literacy and numeracy skills are a part of the way we all communicate and use numbers in our everyday lives. |
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| Read more... |
Case Studies
View all Case Studies
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Joseph talks about making training part of the business
Joseph discusses how every workplace can improve on communication
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| Level 10, 171 Clarence St, Sydney, NSW, Australia 2000. | Tel: 02 8243 1200 | Fax: 02 8243 1299 | Email: info@serviceskills.com.au |