Welcome to Taking the Lead, the one-stop shop for information and advice on developing core language, literacy and numeracy (LLN) skills in the service industries.
This site provides information to help RTOs and employers, including online PD for trainers and assessors, case studies showing how employers and employees benefit from training that supports and develops LLN skills, LLN tips giving comprehensive advice on how to improve LLN; a searchable resource directory of LLN resources, and the latest news and events on LLN training services and funding opportunities.
Online PD for trainers and assessors
Four Steps to Taking the Lead is a resource for trainers and assessors to build skills in identifying and addressing LLN issues.
Practical LLN Tips
These tips give comprehensive advice on how to improve LLN.
Case Studies
View all Case Studies
| Judith Ellis, Company Group Trainer |
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Judith discusses her role and where training led her
Judith discusses the importance of communication to understand what the customer's after
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| Level 10, 171 Clarence St, Sydney, NSW, Australia 2000. | Tel: 02 8243 1200 | Fax: 02 8243 1299 | Email: info@serviceskills.com.au |