© Service Skills Australia 2008-2012
This work is funded under the Workplace English Language and Literacy Program by the Australian Government Department of Industry, Innovation, Science, Research and Tertiary Education.
Other contributors to the publication
Service Skills Australia acknowledges Jana Scomazzon in the development of the Taking the Lead website and the Four Steps to Taking the Lead online professional development resource. Her invaluable expertise in project management and dedication to workplace language, literacy and numeracy issues made this project possible.